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Locked

‎12-17-2023 01:37 PM

HP Recommended
Product: HP ProBook x360 11 G5 EE
Operating System: Microsoft Windows 10 (64-bit)

Hello, my touchpad partially stop working after inactivity. (All action with multiple finger doesn't work anymore)

 

https://h30434.www3.hp.com/t5/image/serverpage/image-id/319283i09841E4CEA3A6755

Asked already 10 times and did not give any results, and not going to necropost so:

 

System info:

OS Name: Microsoft Windows 10 Pro Edu

Version: 10.0.19045 Build 19045

System Model: HP ProBook x360 11 G5 EE

System SKU: 40P13EC#ABF

BIOS Version/Date: S95 Ver. 01.15.00 - 06/14/2023

 

Useful info:

  • My touchpad works. I only need to do this to get a fully functional touchpad:
    • Uninstall the device
    • Restart the computer fully
  • I've been doing it for two weeks.
  • I have friends on Windows 11 who have had the same problem (same configuration) but for longer.
  • Some just had to uninstall the device and the problem was solved.
Category:
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