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RobertoJames
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14-df0023 BSOD software or bios patch...?

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14-df0023
Microsoft Windows 10 (64-bit)

Multiple errors causing repeated BSOD at random times. Customer service said there is some sort of patch but can't seem to figure out how to get it... Any ideas? 

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Kumar0307
HP Support Agent
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@RobertoJames, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in the document - Error Messages Display on a Blue Screen

 

Let us run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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