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developp
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Message 1 of 4
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15s-fq2045nt Video graphic driver problem

HP Recommended
15s-fq2045nt
Microsoft Windows 10 (64-bit)

device manager, intel uhd graphics says: Device PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&0&10 requires further installation. I did everything all updates but nothing happens. I talked with 5 person who has this laptop and they have the same problems. So Hp or Intel or Microsoft , who is gonna fix this? 

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Paul_Tikkanen
Level 21
Level 21
141,269 64,833 22,029 33,945
Message 2 of 4
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HP Recommended

Hi:

 

See if you can manually update the graphics driver to the latest version that Intel has...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest Intel HD graphics driver ZIP file from the link below...

 

This is the latest driver as of 03/03/2021:    27.20.100.9316 

 

Download Intel® Graphics - Windows® 10 DCH Drivers

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there, or the Microsoft Basic Display Adapter if that is what you see.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

 

If you install the Intel® Driver & Support Assistant (Intel® DSA), after you manually install the driver, it should in the future, automatically install the latest graphics and HDMI audio drivers without having to do the manual install.

 

https://www.intel.com/content/www/us/en/support/detect.html

 

 

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developp
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Message 3 of 4
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HP Recommended

 

 

Sorry i tried what you said. I updated like you said, but it didn't work. Still it says like this and idk why. I am still talking people who has this laptop and they have the same problem. I bought this laptop 2 days ago and yesterday i was playing a game and game closed suddenly many times then i realized this. 

 

Device PCI\VEN_8086&DEV_9A78&SUBSYS_87FE103C&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: oem55.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

 

Adsız.png

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Paul_Tikkanen
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Level 21
141,269 64,833 22,029 33,945
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HP Recommended

Sorry that didn't work for you.

 

Since this is a peer to peer forum, and we don't work for or represent HP, I suggest you start a support case with HP customer service beginning at the link below, or use the HP support assistant program to submit a support case.

 

Bize Ulaşın / Müşteri Hizmetleri | HP® Türkiye

 

Since your notebook came with FreeDOS, The HP support assistant software can be installed from the link below.

 

Click on the Orange download button on the upper right side of the webpage.

 

HP Support Assistant | HP® Official Site

 

The HP support assistant may even find the right graphics driver you need.

 

 

 

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