2 finger scroll not responding

[mb_719]

Hello, I have been using this HP computer for about 2 years now and have now only noticed this problem. My 2 finger scroll randomly stops responding for some reason. This has happened at least 5 times over the past month and it's getting a little concerning since it is affecting my work. When I check the synaptic settings it shows that vertical/horizontal scroll isn't on (which I can't seem to turn it on manually??), which I'm not exactly sure is right. The previous times this has happened I have just clicked random buttons or searched different solutions and it magically just fixes itself. But when I revisit the same solutions the next time it does not work. Is there a more permanent solution to this problem? I don't want to get a mouse. Thanks 🙂

[The_Fossette]

@mb_719,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!