225% battery issue

[AmberNazarene21]

I just recently got my laptop fixed & got the new Windows 10 software installed. When I went to go use it everytime the battery is full charge, I unplug the charger, the computer always shuts off. Also when I booted it back up, it said my battery level is at 225%. I’m not sure what that even means, does that mean that I have to get a whole new laptop all together or a purchase a new battery? Please help fix this issue, thank you so much.

[KrazyToad]

@AmberNazarene21

Welcome to HP Community

Let's reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Then update thew BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists, run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery 

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[kingziko]

Thanks. I had the same problem with a staff's computer and this fixed the issue.