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‎07-09-2020 08:20 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Whenever I used userbenchmark it shows could not find any 3D compatible device. After I click ok it shows GPU fail and then it directly open browser it shows percentile of desktop, gamming , workstation - incomplete. 

I really don't know why it will happends like that .let me know why it will occurs

1 REPLY 1

‎07-12-2020 07:43 AM

HP Recommended

@Laptop-GMSQMV28,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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