08-02-2016 07:06 AM
I have a Probook 4730s which has Protectools on it version 5.10.18. I do not have a fingerprint scanner but I keep getting a biometric notice when I start the machine. Since I don't have the scanner I want to disable it. But everything I can find talks about a green check mark to do that but the Security Manager doesn't show any kind of check marks. I tried installing a newer version but says it can't install because the drive is encrypted. Again no way to unencrypt drive. I am frustrated to the point I want to uninstall Protectools but it doesn't show up in installed programs et cetera so I can't uninstall it either. HELP!