-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
10
0
0
HP Recommended
I have just bought an HP EliteBook 840 G2. It's running Windows 10 Pro and I have updated using Windows Update and the HP Support Assistant. The machine is running well.
One really annoying problem is that I cannot use the Fn + esc keys to bring up the system informaiton menu. This works with all of the other HP's I've got but seems not to work on this one. I downloaded and installed CASLSetup.exe as I've seen that mentioned (it's the HP Software Framework v 7.1.13.1 but it didn't fix this. Can anyone give me some tips?
Also, upon boot, when the HP logo shows and before Windows starts, I am seeing kapsch>>> V2, I am not sure what this means. It's not causing any issue but I am curious. See photo below.
If you could let me know your thoughts it'd be very appreciated!
Thanks!
Mike
14,273
4,268
1,393
HP Recommended
hi
do the other function keys work?
Did you try, this
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-840-g2-notebook-pc/7343202/s...
what you indicate, has not been downloaded from your model?
this may not be what you need
--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community