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HP Recommended
HP 840 G2 EliteBook
Microsoft Windows 10 (64-bit)

I have just bought an HP EliteBook 840 G2. It's running Windows 10 Pro and I have updated using Windows Update and the HP Support Assistant.   The machine is running well.

 

One really annoying problem is that I cannot use the Fn + esc keys to bring up the system informaiton menu.  This works with all of the other HP's I've got but seems not to work on this one.  I downloaded and installed CASLSetup.exe as I've seen that mentioned (it's the HP Software Framework v 7.1.13.1 but it didn't fix this.  Can anyone give me some tips?

 

Also, upon boot, when the HP logo shows and before Windows starts, I am seeing kapsch>>> V2,  I am not sure what this means.  It's not causing any issue but I am curious.  See photo below.  

 

If you could let me know your thoughts it'd be very appreciated!

 

Thanks!

 

Mike

 

 

IMG_1085.jpg

1 REPLY 1
HP Recommended

hi

User Guide - Windows 10

do the other function keys work?
Did you try, this

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-840-g2-notebook-pc/7343202/s...
what you indicate, has not been downloaded from your model?
this may not be what you need

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



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