• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-03-2022 12:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to make the laptop power by AC adapter only. I removed the external battery, but when trying to turn it on with AC adapter plugged in, it will not turn on. Took out the CMOS. Still no luck. Tried it with only CMOS, and the other way around. Actual AC adapter works fine.

Please help if you can.

Category:
1 REPLY 1

‎08-03-2022 05:20 AM - edited ‎08-03-2022 05:21 AM

HP Recommended

Hello @zer0-dedsec 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your computer !

 

You will find this information on the back/rear of your computer in small alphanumeric letters.

The product number (p/n) is legally allowed information about computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32



 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.