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Locked

‎06-05-2024 04:45 AM

HP Recommended
Product: HP 14-dq0000 Laptop PC (56Z60AV)

I JUST RESTORED MY SYSTEM AND NOW WHEN IT STARTS IT SAYS ACCOUNT DISBALE. IT IS IN  ADMINISTOR MODE. IT SAYS CONTACT ADMINSTOR SIGN IN. THEN WHEN I CLICK SIGN IN IT DOES NOT HAVE A PASSWORD OPTION. HOW DO I GET ADMINSTORS OFF MY LAPTOP TO SIGN IN MY LAPTOP?

Category:
1 REPLY 1

‎06-05-2024 11:59 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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