AMD Blank Screen 7400m Graphics

[Riddle_Decipher]

@Bone_idle16

Thank you for replying,

I appreciate your time and your efforts,

I'll help you with an easier way of contacting support so that they may help you with the recovery media, although since the information is sensitive I would request you to check your Private message icon on the upper right corner of your HP Forums profile, Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Bone_idle16]

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@Riddle_Decipher wrote:

@Bone_idle16

Thank you for replying,

I appreciate your time and your efforts,

I'll help you with an easier way of contacting support so that they may help you with the recovery media, although since the information is sensitive I would request you to check your Private message icon on the upper right corner of your HP Forums profile, Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

---

Okay, thank you. I'll keep an eye on the inbox.

[Bone_idle16]

---

@Riddle_Decipher wrote:

@Bone_idle16

Thank you for replying,

I appreciate your time and your efforts,

I'll help you with an easier way of contacting support so that they may help you with the recovery media, although since the information is sensitive I would request you to check your Private message icon on the upper right corner of your HP Forums profile, Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

---

It says "free phone support is not available for out-of-warranty products. Click here to see the available support options." How can I find a phone number for it?. There's only a phone number for business things.

[Riddle_Decipher]

@Bone_idle16

Thank you for the update,

I appreciate your time and efforts,

The message has been sent, 
please check your inbox and get back to me (if need be).

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Bone_idle16]

---

@Riddle_Decipher wrote:

@Bone_idle16

Thank you for the update,

I appreciate your time and efforts,

The message has been sent, 
please check your inbox and get back to me (if need be).

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

---

I was just wondering. Could a reason why the graphics aren't going in or properly is maybe because the graphics card has burnt out? Is there a way for me to check? I have no idea what happened to this computer before I got it.

[Bone_idle16]

Just to let everyone know who's come across this problem. I have a HP Pavilion DV6-6C75SA. I contacted HP regarding the issue with the graphics card and because the laptop is no longer supported, they can't sent out backup recovery Windows for the system nor can they get replacement parts. I was told to take the laptop to my local computer shop to get it checked out.

So I don't think this problem will be fixed and is either to do with the graphics card that could be cooked or it only works with the OEM windows. Do not wipe your laptop to another windows if you have this computer!!!

I was told on the phone to use HP Smart Start for software support but I couldn't get it to work.