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HP Recommended
HP ProBook x360 435 G7 Notebook PC (8RA65AV)
Microsoft Windows 11

AMD Video Driver and Control Panel

864.1 MB

sp142415.exe

not working. After download, installation failed.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @GIL101 and @RuudEmmen 

 

I double checked...

 

(1) Latest driver package sp142415.exe is corrupted, checksum failed

AMD Video Driver and Control Panel

31.0.12016.3004 Rev.W864.1 MBOct 14, 2022Download

 

(2) Previous driver package sp137183.exe is good, checksum OK

AMD Video Driver and Control Panel 30.0.13024.4001 Rev.WFeb 17, 2022776.1 MB Download

 

(3) Please download and install previous driver (2)

(4) Please contact HP Support, they should provide a new checksum tested package on the HP Support and Drivers page.

(5) Please report back

View solution in original post

8 REPLIES 8
HP Recommended

Hello @GIL101 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Nome SO Microsoft Windows 11 Pro
Versione 10.0.22621 build 22621
Modello sistema HP ProBook x360 435 G7
SKU sistema 197T3EA#ABZ
Processore AMD Ryzen 5 4500U with Radeon Graphics, 2375 Mhz, 6 core, 6 processori logici
Versione/data BIOS HP S80 Ver. 01.11.00, 18/10/2022

HP Recommended

Hello @GIL101 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install / update

AMD Chipset Driver

4.05.03.2227 Rev.A1.0 MBMay 10, 2022Download

AMD Sensor Fusion Hub Driver

1.0.0.329 Rev.A0.7 MBAug 17, 2022Download

 

(3Restart Windows

(4Download and install / update

AMD Video Driver and Control Panel

31.0.12016.3004 Rev.W864.1 MBOct 14, 2022Download

if it fails...

AMD Video Driver and Control Panel 30.0.13024.4001 Rev.WFeb 17, 2022776.1 MB Download

 

(5Restart Windows

(6Test your notebook

HP Recommended

The sp142415 failed to extract. File downloaded from the link aboveextract.PNG

HP Recommended

Hello @GIL101 and @RuudEmmen 

 

I double checked...

 

(1) Latest driver package sp142415.exe is corrupted, checksum failed

AMD Video Driver and Control Panel

31.0.12016.3004 Rev.W864.1 MBOct 14, 2022Download

 

(2) Previous driver package sp137183.exe is good, checksum OK

AMD Video Driver and Control Panel 30.0.13024.4001 Rev.WFeb 17, 2022776.1 MB Download

 

(3) Please download and install previous driver (2)

(4) Please contact HP Support, they should provide a new checksum tested package on the HP Support and Drivers page.

(5) Please report back

HP Recommended

The sp142415.exe is corrupted by 3 months and HP has not been able to reload a new good package?

What is the purpose of this forums if the company does not directly manage it? 

HP Recommended

Ye...

HP Recommended

Hello @GIL101@SysCa and @RuudEmmen 

 

Quote: "

This is a peer-to-peer forum, not HP support. We do not work for or represent HP. 

"

 

The corrupt AMD driver setup has been reported to <HP>...

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.