AMD Video Driver not working

[GIL101]

AMD Video Driver and Control Panel

864.1 MB

sp142415.exe

not working. After download, installation failed.

[ub6424]

Hello @GIL101 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[GIL101]

Nome SO Microsoft Windows 11 Pro
Versione 10.0.22621 build 22621
Modello sistema HP ProBook x360 435 G7
SKU sistema 197T3EA#ABZ
Processore AMD Ryzen 5 4500U with Radeon Graphics, 2375 Mhz, 6 core, 6 processori logici
Versione/data BIOS HP S80 Ver. 01.11.00, 18/10/2022

[ub6424]

Hello @GIL101 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

AMD Chipset Driver

4.05.03.2227 Rev.A

1.0 MB

May 10, 2022

Download

AMD Sensor Fusion Hub Driver

1.0.0.329 Rev.A

0.7 MB

Aug 17, 2022

Download

(3) Restart Windows

(4) Download and install / update

AMD Video Driver and Control Panel

31.0.12016.3004 Rev.W

864.1 MB

Oct 14, 2022

Download

if it fails...

AMD Video Driver and Control Panel 30.0.13024.4001 Rev.W

Feb 17, 2022

776.1 MB

Download

(5) Restart Windows

(6) Test your notebook

[RuudEmmen]

The sp142415 failed to extract. File downloaded from the link above

[ub6424 · Accepted solution]

Hello @GIL101 and @RuudEmmen 

I double checked...

(1) Latest driver package sp142415.exe is corrupted, checksum failed

AMD Video Driver and Control Panel

31.0.12016.3004 Rev.W

864.1 MB

Oct 14, 2022

Download

(2) Previous driver package sp137183.exe is good, checksum OK

AMD Video Driver and Control Panel 30.0.13024.4001 Rev.W

Feb 17, 2022

776.1 MB

Download

(3) Please download and install previous driver (2)

(4) Please contact HP Support, they should provide a new checksum tested package on the HP Support and Drivers page.

(5) Please report back

[SysCa]

The sp142415.exe is corrupted by 3 months and HP has not been able to reload a new good package?

What is the purpose of this forums if the company does not directly manage it? 

[GIL101]

Ye...

[ub6424]

Hello @GIL101, @SysCa and @RuudEmmen 

Quote: "

This is a peer-to-peer forum, not HP support. We do not work for or represent HP. 

"

The corrupt AMD driver setup has been reported to <HP>...

Kind regards