AMD driver

[AkashKhandelwal]

Greetings of the day.

Thank you for your email. However, I would like to highlight that this AMD driver issue has persisted since the date of purchase — 1st May 2025. I have raised multiple complaints over the past months, but each time, the issue was only temporarily resolved.

Below are the details of the previous complaints:

1. June 12, 2025 — Case ID: — Closed

2. August 8, 2025 — Case ID: — Closed

3. September 5, 2025 — Case ID: — Closed

4. November 3, 2025 — Case ID: — Open

Each of these cases has been closed after providing a temporary workaround that satisfied the telephone advisor or the visiting engineer, but the core issue remains unresolved.

Steps already performed:

1. AMD driver has been updated to the latest version available on the HP website multiple times — it still fails to resolve the issue, and the driver often gets auto-updated again.

2. The thermal paste was replaced, after which my laptop completely stopped working temporarily. The engineer then advised reinstalling Windows.

3. I personally spent over three hours reinstalling Windows with the pen drive provided by the engineer the next day.

4. Nvidia drivers were also reinstalled to the official version listed on HP’s website.

During my latest interaction with your engineer, we were again repeating the same troubleshooting steps that have been performed multiple times in the past. While these steps may temporarily mask the problem, the AMD driver issue consistently returns after a few days.

Frankly, this has become a repetitive loop — raise a complaint, engineer visits, performs the same steps, issue reappears.

I chose HP believing in its premium quality and after-sales service, but this repeated experience has been very disappointing. Despite several follow-ups and requests for a different or permanent solution, I have not received any effective resolution so far.

I sincerely hope HP can take this matter seriously and provide a permanent fix or a suitable alternative solution at the earliest. Please advise the next steps to permanently resolve this issue or to escalate it to the concerned higher authority.

[VikramTheGreat]

Hi @AkashKhandelwal,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand the frustration caused by an issue that has repeated multiple times despite several service interactions, and we truly appreciate your patience and the detailed information you have shared.

After checking your latest case, we can confirm that the support team is already actively working on your ongoing ticket, and an on-site service visit has been scheduled. As per the notes in your case, the team has also clearly mentioned that if the issue persists or cannot be resolved through standard troubleshooting, the matter will be escalated on priority to the concerned higher-level team for further action.

At this stage, we request you to kindly wait for the on-site engineer’s visit, as this will allow the team to re-evaluate the device, document the repeated driver failure properly, and proceed with the escalation process if required.

Please be assured that your case has been flagged for priority handling, and HP will make sure the next steps are taken promptly based on the engineer’s assessment.

If you face any difficulty during the visit or need any further assistance, please feel free to update us. We’re here to help.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat