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HP Recommended
HP Pavilion Gaming - 15-ec0044ur
Microsoft Windows 11

Hello, I have a problem with AMD fTPM on my laptop. I occasionally experience unpleasant freezes, audio and video distortions lasting for 1-3 seconds. I am confident that it's not related to overheating or insufficient computer resources. There is 150 GB of free space on the SSD. I have checked for viruses using Malwarebytes. Reinstalling Windows 10 or Windows 11 doesn't help. I am aware that this is related to the BIOS.

1 REPLY 1
HP Recommended

Hi @_Daniru_,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.