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- HP Community
- Notebooks
- Notebook Software and How To Questions
- AMD fTPM stuttering

Create an account on the HP Community to personalize your profile and ask a question
11-07-2023 10:56 AM
Hello, I have a problem with AMD fTPM on my laptop. I occasionally experience unpleasant freezes, audio and video distortions lasting for 1-3 seconds. I am confident that it's not related to overheating or insufficient computer resources. There is 150 GB of free space on the SSD. I have checked for viruses using Malwarebytes. Reinstalling Windows 10 or Windows 11 doesn't help. I am aware that this is related to the BIOS.
11-09-2023 02:22 PM
Hi @_Daniru_,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the laptop hardware and may need repair.
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee