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‎02-09-2022 05:19 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

No Signal on my External USB-C Monitor (AOC) New HP, Windows 11 Laptop

 ‎02-05-2022 10:43 AM

 
Product: HP Laptop PC 15s-Fq2000 (2D120AV)
Operating System: Microsoft Windows 11
 

I have just one cable for my portable AOC external monitor which is a USB-C cable.  My new laptop cannot detect it.  The AOC logo comes on initially, then a 'no signal' message, then blank.  Why would this be? Something to do with Windows 11? Fine with the old Windows 10 laptop.  Be grateful for any suggestions. 

 
 
Category:
1 REPLY 1

‎02-09-2022 09:42 AM

HP Recommended

Hi,

I believe the USB-C port on the notebook only supports data

 

1 SuperSpeed USB Type-C® 5Gbps signaling rate

 

so it will not have alt DP mode to connect to external  monitor directly

 

Hope it helps,

David

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