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HP Recommended
HP Pavilion Gaming Laptop - 16-a0021nl
Microsoft Windows 11

Hii,

I have a problem with my AC 150 W charger. I normally used it and a few times the battery icon was saying it was on charge while in reality it was not. In fact the light near the charging slot was off and i had to rotate a few time the plug to make it work. For a few days now it doesn’t work on my pc anymore but it charges others without any issue and if i use somebody else charger it perfectly charge my pc. I really don’t understand the problem and I don’t know what to do.

 

PS: I ran a diagnosis of the battery and it doesn’t have any issue, while if I run it to check the AC it says that it’s cannot be analysed 

 

please help me to understand 

1 REPLY 1
HP Recommended

Hi @Meobv 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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