• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-05-2021 05:22 AM

HP Recommended
Product: Elitebook 745 G4
Operating System: Microsoft Windows 10 (64-bit)

After the installation of latest version of window 10. I got an error that 'HP Accelerator Hewlett-Packard can't run because it causess security or performance issues on windows.

 

I tried to uninstall HP 3D Driveguard and install another version hoping that it will solve the issue but I encounter another issue that 'Hp driveguard cannot be installed, accelerator hardware not supported'

 

Kindly assist me on that

1 REPLY 1

‎04-05-2021 06:49 AM

HP Recommended

Hi:

 

What was the version of the 3D driveguard driver you tried to install when you got the 'accelerator hardware not supported' message?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.