Accelerometer and Charging Issue

[Velmurugan1930]

1.Whenever I switch on the latop.. receiving a msg "Oxc000007b error".. i tried a lot of methods to fix.. downloaded hp 3d driveguard for my model from hp site.. updated everything..  but unable to fix the problem still now.. so please give a solution to fix this..

2.Usually, my battery fully charged within 2 hrs.. but now it is not charging fully even if i charge 5 hrs.. only getting 80% of charge for 2 hrs.. and also getting same 80% if i charge more than 2 hrs.. but battery works good.. What is the reason? and How to fix it?

Thank you..

[A4Apollo · Accepted solution]

Hey there! @Velmurugan1930, Welcome to HP forums! 

I understand you are getting 0xc000007b accelerometer error on your PC and also you have charging issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Download the latest supported Visual C++ on this link and check if it helps.

Try updating the drivers from support assist and check if it helps.

Refer this article to know how to use HP support assistant.

Also, for charging issues try updating BIOS on your PC and let me know the results.

Link to update BIOS.

Let me know if this works!

Have a great day ahead! 🙂

[Velmurugan1930]

Thank you Mr.Robot..  accelerometer problem solved.. but charging problem persists.. could you reply with any other solution for charging issue? today also i charged for 2 hrs.. but not fully charged.. only having 84%.. thanks again.. have a great day..

[A4Apollo]

@Velmurugan1930, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

I'm glad to know the accelerometer problem got solved. As you mentioned the charging issue still persists.

Have you tried charging your laptop with a different adapter or battery?

Try running a battery test on your PC from F2 and let me know the results.

Refer this article to know how to run system diagnostics on your PC. 

Also, try the steps recommended below.

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly. If not, it might need to be replaced.

I'll watch your reply!

Take Care! 🙂

[Velmurugan1930]

Thank you Mr.Robot.. i ran a test. everything is okay in my laptop.. also tried uninstalling ACPI and restarting.. but having same problem..

I found an unusual thing..

usually orange led light(charging indicator) is switched on when charging.. it will turn to white when getting full charge..

Today, i plugged to charge at 9.00 am.. orange light is switched on as usual.. electric power was not supplied to home between 10.00 to 10.30.. after getting electric power supply, orange light turned to white like battery full.. but battery was not fully charged.. i checked..

Please try to solve this issue..

Thank you..

[A4Apollo]

@Velmurugan1930, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the led light next to charging port stays orange.

Have you tried updating BIOS on your PC?

It looks to be an issue with the adapter, have you tried checking with a different adapter or wall outlet?

Please try charging your laptop using a different adapter and let me know if the issue persists.

Have a beautiful day ahead!

Take Care! 🙂

[Velmurugan1930]

Hello,

sorry for late reply..

I tried some other's adapter to charge.. same problem persists..

I don't know what to do..

Please help me to solve this..

Thank you..

[A4Apollo]

@Velmurugan1930, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned even trying with a different adapter the issue still persists.

I would suggest try performing a system restore on your PC and check if it helps.

Refer this article to know how to perform a system restore on your PC.

If the issue still persists after the system restore, try performing a complete system recovery on your PC.

Refer this article to know how to perform a system restore on your PC.

Hope to hear from you soon!

Take Care! 🙂