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HP Recommended
HP Envy m7 Notebook PC
Microsoft Windows 10 (64-bit)

Shortly after an update was automatically installed on Windows 10, I started noticing this error every time I started up my notebook.

 

accel_error1.PNG

 

I have tried uninstalling and reinstalling HP 3D DriveGuard, but still get the same error.

 

product number J9K05UA#ABA

product name HP Envy m7-k211dx notebook pc

os Windows 10 Home

version 10.0.15063 build 15063

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thanks! I noticed your link installed version 6.0.41.1 instead of the latest one listed in drivers for my product, 6.0.28.1.

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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