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HP Recommended
HP Pavilion 17-e148ca
Microsoft Windows 10 (64-bit)

Yesterday, my notebook updated to the new Win10 Creator. After the restart, it gave me the error that seems  HP 3D DriveGuard not working (AccelerometrST.exe, and 0xc000007b error). I uninstalled my 3D Drive Guard version 6.0.18.1, and installed the new version supplied for my machine on the support site which is 6.0.28.1 (sp71811.exe). But it is still not  working, and gives me exactly the same error message at the start up. I appreciate your feedback to rectify the above issue. 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if this works...

 

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

When this has completed, restart the notebook.

 

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

See if this works...

 

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

 

When this has completed, restart the notebook.

 

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

HP Recommended

Hi,

 

I followed your instructions and it worked. No error message at the start up and the 3D DriveGuard loaded and working.

Thank you very much for your assistance.

 

Kindest Regards,

Cam

HP Recommended

You're very welcome, Cam.

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