Activate Facial Recognition

[MariaS]

When I purchased my HP Envy 360 2 in 1 I was told it has facial recognition.  I would like to use this feature however I don't not how to set it up/activate it.  How would I activate this feature?

[EddyK]

Hello @MariaS,

A specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

If you do have facial recognition available on your device, here's how to find it:

1. Open the Start Menu on the bottom left-hand corner and select Settings
2. Navigate to Accounts
3. Select Sign-in options
4. You should see something like this:

It will say setup or something

I do believe that you need to have a different login option set up, such as a password or a pin.

Let me know if you have any questions.

Best regards,

Eddy

[MariaS]

Thank you for your help.  My 2 in 1 evidently has a problem with the Window Hello since it doesn't have face recognition button. Guess it's time to take another trip to the store.

[EddyK]

Hello,

Before taking it to the store, can you please post back with the model/product number? Instructions can be found in my previous post.

I need to confirm it does have facial recognition or provide drivers which may solve your issue.

Regards,
Eddy

[MariaS]

I have an HP Envy 360 2 in 1. I 've be unable to locate the product number.

[EddyK]

I'm sorry MariaS, but I'm sure you can find the product/model number of your computer using the several different methods mentioned in the HP Document above.

There are thousands of different kinds of Envy x360 models, unfortunately and Windows Hello availability varies.

Kind regards,
Eddy

[MariaS]

I found them on the box. Product number is 3VU72UA#ABA Model number is HP Envy x360M

[EddyK]

Hello @MariaS,

Apologizes for the late reply.

Technically, your laptop should have Windows Hello available because the laptop has IR sensors but the problem I'm having is that I can't seem to find any marketing material related to this. Furthermore, I can't seem to find any IR camera drivers for this device. Regardless, try the below steps and let me know how it goes:

First ensure that the latest Windows updates have been made:

1. Open Settings
2. Navigate to Update and Security
3. Navigate to Windows Update
4. Check for the latest Windows updates
5. Ensure no new updates are available - this may actually take a bit of time

Then try installing IR Camera drivers for my device. (Hopefully, they'll work):

HP IR Camera Driver

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84157.exe

I'm honestly a bit doubtful about Windows Hello though.

Kind regards,

Eddy

[MariaS]

Thank you for your help.  I will give this a try.

Maria

[marioch99]

hi i have same issue my laptop is hp envy x360 convertible 15-bp1xx i dont se the face sgin in it was working before and now i dont know why it stop working pleas help me out