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15t-dy100
Microsoft Windows 10 (64-bit)

I tied my gmail account to MS Outlook and started using MS Outlook, by setting up folders, etc.   Unfortunately, I had not fully activated MS Office on my laptop.   I have now activated MS Office, but Outlook is not recognizing this activation.   Thus, I have only partial usage which includes no ability to send e-mail.   I believe I miskeyed my gmail account as the e-mail address in the Outlook set up.   So I can't get Outlook to work or activate.   If I delete the current Outlook & try to reload, I am afraid I will lose all the mail files that I have set up.   How do I get Outlook to "activate" with the license that I bought with the laptop?

1 REPLY 1
HP Recommended

@kdnelson 

 

Welcome to the HP Community.

 

 

This is a question for Microsoft Office support

 

OR, optionally, start here and select your area of interest:

Microsoft Support - Homepage

 

Have your office license key available in case (when) you need it.

 

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Dragon-Fur

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