Adobe Acrobat program

[whitaker43]

Hello. I need help with Adobe Acrobat.

When i try to open .pdf file which was downloaded a month ago i recieve the following message:

"There was a problem reading this document ".

I tried to open it on another computer but no luck.
Please advise me something pdf file fix

Regards

[Dragon-Fur]

@whitaker43

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

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@whitaker43 wrote:

Hello. I need with Adobe Acrobat.

When i try to open .pdf file which was downloaded a month ago i recieve the following message:

"There was a problem reading this document ".

I tried to open it on another computer but no luck.
Please advise me something pdf file fix

Regards

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HP does not sell Adobe Acrobat -- Adobe sells and supports their own product line.

You can download the latest Adobe Reader DC and Foxit Reader programs for free:

Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit)

Help / Additional Page Source:

Adobe Acrobat Pro DC / Adobe Acrobat Reader DC

Answers...

Adobe Support - "PDF File does not open"

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[whitaker43]

Thanks for your help friend

[Dragon-Fur]

@whitaker43

You are welcome.

I hope you can get that file to open.

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[whitaker43]

Unfortunately nothing helps me

[jackchase · Accepted solution]

Sounds like the document became corrupt in the sending of the email. Ask the sender to send you a new copy of the attachment. Or use this application - PDF Fix Toolbox. It reads pdf files and restores the data into a new file.

Here the link: https://www.fixtoolbox.com/pdffix.html

Good luck and Best Regards.

[whitaker43]

Thank you very much