Adobe Creative Cloud Photography Plan Code not valid (free with purchase of HP laptop)

[RandomStan]

Hi there!

I also have the same issue - we have two redemption codes to use due to new PC purchases, and the email lists two activation codes that do not work (as someone else has noted, the site expects a 24-character code whereas the HP email provides a 34-character long code). Both offers expire 31 October 2025, so the codes should be valid.

If you could also drop a private message to assist, that'd be much appreciated. Thanks!

[mh1641]

Hi HP or @Hawks_Eye,

I still have the same issue. Can you please send me a private message to resolve it?

Thank you.

[mascotte6]

Hi .@Hawks_Eye

I have the same issue please can you reach out to help me.

Thanks in advance

[fflu]

Hi @Hawks_Eye

I also am seeing the same issue, could you let me know what to do please

Thanks

[rob-87]

Hello, I have the same issue. Can you please support me as well?

Br rob

[Jerotz]

Hello @hawks_eye , I have also encountered this issue and require assistance.

If you could send me a private message aswell, that would be very appreciated.

Thanks in advance

[fflu]

Hi, 
I recently purchased a new printer on the offer of a years creative cloud code 
The code I have received is 32 characters long but Adobe only allows 24 characters to be entered

Currently I have Tried:
- entering a few different combinations of sections of the code but not luck redeeming it (start, end, middle)
- Contacting Adobe who say the code provider should have provided a valid 24 char code

Others also appear to have a similar issue, please could you advise on how to redeem these codes as there appear to expire at the end of the month

[Kuroi_Kenshi]

Hi @fflu,

Welcome to the HP Support Community! 

We're here to help you! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[mh1641]

Hey @Kuroi_Kenshi

i still did not get the issue resolved, could you please send me a private message as well?

Thank you.

[mascotte6]

Hey @Kuroi_Kenshi

i still did not get the issue resolved, could you please send me a private message as well?

Thank you.