cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
NathanielFisher
New member
1 0 0 0
Message 1 of 2
491
Flag Post

Adobe Premiere Pro isn't working properly...

HP Recommended
OMEN Laptop - 15-dh1013na
Microsoft Windows 10 (64-bit)

I'm using Adobe Premiere Pro and the HSL Secondary options aren't working. When I choose the eye dropper and move the sliders the image is now unaffected. It used to turn a grey screen but now it doesn't. I've contacted Adobe and gone on the Adobe Community Help. I've updated literally every driver from the HP website, the NVIDIA drivers, the Intel Drivers. Adobe says it's a workflow issue but I think it's either to do with my hardware or drivers: Since updating the drivers the problem has changed slightly as per the above. I'm going to try Adobe help again as well as here/the HP website.

 

I seem to remember that about seven months ago when I last tried using it the HSL Secondary was working fine. 

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,848
Message 2 of 2
Flag Post
HP Recommended

@NathanielFisher 

Sorry, but since this is just a self-help Support Community staffed mostly by volunteers, we have no capability for debugging problems with third-party (i.e., non-HP) applications.

For help with Adobe issues, you have to contact the vendor of the application or their support forum.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation