• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2020 09:22 AM - edited ‎08-04-2020 09:41 AM

HP Recommended
Product: HP EliteBook 1040 G3 Base Model Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

I was remoting into a laptop to upgrade a Windows 7 HP Elitebook 1040 G3 to Windows 10 using the upgrade tool provided by Microsoft. I was instructed to "Uninstall HP Drive Encryption" before continuing. I unchecked the "HP Drive Encryption" option under "HP Client Security Manager". When I did I was asked to reboot the computer to make changes, or wait - "Yes or No" question. I chose yes to reboot the computer.

 

The computer never rebooted. I got it from the customer and what's happening is -

1) WinMagic Secure Boot HP Drive Encryption screen shows.

2) I input the credentials to authenticate

3) Windows starts loading

4) Windows blue screens

 

My end-goal is to retrieve the data off this hard drive. The laptop itself will be used as a spare when I'm finished. I have removed the SSD hard drive, and connected it to different computers and got the same message - "H:/ is not accessible - incorrect function". Windows Disk Management sees the disk as "Online", but it reports it has "0MB out of 0MB of space". I am also able to see the drive under Windows Explorer. Another SSD works with the adapter that I used.

 

I tried to download HP Client Security Manager on my current computer, but it's not an HP, it's a Dell. I get "ERR_System_NOT_Supported" message when attempting to install HP Client Security Manager.

 

Is there anyway to get the data off this drive? Maybe even if I have to send it in to HP, what process would I take with that?

 

Thanks for any help on this.

-The Blue Screen that occurs -

Old Laptop Blue Screen.png

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.