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‎06-06-2025 02:43 AM - last edited on ‎06-06-2025 02:45 AM by Level 14

HP Recommended

Sl.no:<removed_Do not include the product serial number or any private information>

Product:J2C54PA#ACJ

Model: 15-r014TX

Category:
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1 REPLY 1

‎06-06-2025 06:47 AM

HP Recommended

The parts list for your notebook indicates that it comes with a Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter.

 

HP PartSurfer

 

There is no fix for the problem you are having other than to use a USB Bluetooth adapter, or replace the Ralink Wi-Fi card with this model where both the Wi-Fi and Bluetooth should work on W10 or W11:

 

Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter    HP part # 753077-001

 

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure:

 

c04409502.pdf

 

 

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