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‎11-20-2022 03:05 AM - edited ‎11-20-2022 05:29 AM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 IDS Base Model

IMG_20221119_204347.jpg

 

I bought a used pavilion aero (ryzen 7 5800u version). When i plug in the charger an unknown program is consuming ram and battery so much. I have closed the task again and again but it come back after sometimes. My laptop become slow and dull when the program is running. Laptop and charger become baking-hot.

How do I get rid of this problem? 

Category:
1 REPLY 1

‎11-20-2022 11:28 PM

HP Recommended

Hello @Dv009 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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