Annoying Static Noise While Watching Videos

[ethanm133]

Hi,

I just bought a new HP Specter x360 Convertible (Model 13-ae011dx) a couple weeks ago and the speakers are producing a bad static noise while I'm watching videos. I've tried updating the BIOS but the noise is still present. I also tried using the notebook's Audio Check Diagnostic but it said that everything was running correctly. Is this a hardware issue or what? 

Thanks

[Raj1788]

@ethanm133

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To assist you with accurate information I would require more information regarding this:

• Did you check by completely uninstalling the drivers again reinstalling it from the HP support site?

For now, try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the chipset and audio drivers from this link: http://hp.care/2DofTJ1  and follow the on-screen instructions.
• Now check if the situation has been corrected.

If the issue persists, then try these steps:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly. 
  To fix audio services, open the run command and launch services.msc.
• In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
• And ensure the Startup Type is set to Automatic.
• Click Apply and OK.
  Restart the computer and check if it works.

• If the problem continues, then follow the all the relevant steps that best match your issue from this guided troubleshooter https://support.hp.com/us-en/product/hp-omni-120-1100-desktop-pc-series/5186992/model/5192385/docume...  (HP PCs - No Sound on HP Computer)and check if it gets fixed.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)