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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F7AV)
Microsoft Windows 11

Hello i have omen 16
I7 13700hx rtx 4060
After installing bios f.12 sometimes games in first minutes freezes whole pc the keyboard doesnt work cannot shut down because no keys are working on the laptop keyboard. screen is very dim i almost thought he screen was off.
The laptop is not off because there is still games sounds and the screen very dim like i said
After around 10 minutes the pc screen comes on keyboards works again.and it laptop says remote host has disconnected so afterwards i disable all remote desktop options in services and settings that fixed it.
But last week windows update pushed an other bios update f.13 that made the problem worser the exact same problem pc screen would dim and keyboard wont work but now for 20 to 30 minutes. And afterwards it doesn't say anything about remote host has disconnected.
I tried contacting hp through WhatsApp and explaining but not much help.
I tried resetting cmos
I tried factory reset
The temps aren't hot cpu is high 70s low 80s gpu is lows
The only thing that worked is rolling back to f.12 from f.13 since i cannot rollback to f.11 because hp locked it.
Any one have similar issues

1 REPLY 1
HP Recommended

No help at all i found on reddit 2 users with same problem. 

Today i try changing thermal paste and putty problem still exits so its not an heating issue

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