Are dates for care pack warranty extended with 2020 assembly and shipping delays?

[JBRomero]

I ordered and paid for an HP Envy laptop on December 10, 2020. Along with that, I paid for expedited shipping and the 3 year No Risk Care Pack. The laptop did not arrive on time, and I was notified in late December that the revised shipping date was 1/22/2021. Ultimately, my computer was shipped on 1/29/2021 - and the factory warranty shows as starting on that date. Should my three-year care pack warranty also have started on that date (and have lasted until 1/28/2024)? 

I am making application for refund now since the warranty was not used. I have documentation of the delay notification from HP, shipping paperwork, and online record of the start of the actual factory warranty. I want to be sure I go about this correctly to be refunded. I don't want to be penalized ~7 weeks of coverage because of HP's delays back in 2020.

Thank you. JBR

[A_Gayathri]

Hi @JBRomero , 

Welcome to the HP Support Community

I understand you are facing an issue with your are pack warranty extended looking for a refunded. . Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

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Gaya1238

HP Support