Are driver updates discontinued for my HP Victus 15?

[Kronoz07]

The compatible drivers on the hp site are from last year, Only the bios have had recent update. The firmware updates also don't align with the SSD I have, Basically no driver for it. The laptop runs fine but recently I have been having consistent BSOD during boot, Which indicates to RAM or SSD or Outdated Driver related issue. I have Tested the rams with memtest and ran all kind of diagnostics available, No component issue. It's been 3 month and I still cannot figure out the issue. Any guidance on the driver update part or overall BSOD would be appreciated.

[Garp_senchau]

@Kronoz07, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing consistent BSOD (Blue Screen of Death) issues on your Victus by HP 15.6-inch Gaming Laptop, it suggests a potential problem with RAM, SSD, or outdated drivers. Given your diagnostics results showing no RAM issues, your focus should be on driver updates and SSD compatibility.

Update BIOS and Drivers:

• Ensure your BIOS is updated to the latest version. Although you mentioned that the BIOS recently had an update, confirm it's installed correctly.
• Manually check and update other drivers, especially chipset drivers, through the HP support site.

Check SSD Compatibility:

• If the current firmware updates on the HP site do not align with your SSD, consider visiting the manufacturer's website of your SSD. Ensure the SSD firmware is up to date.

Investigate Crash Logs:

• Use Windows Event Viewer to check for detailed error logs that might give more insight into the BSOD cause.

Test with Minimum Configuration:

• Boot your laptop with only essential devices connected. Sometimes peripheral devices can cause conflicts.
• Disconnect external devices like USB peripherals, especially during boot-up.

Disable Non-Essential Startup Programs:

• Access Task Manager and navigate to the Startup tab. Disable any unnecessary startup programs that might affect boot performance.

Use Safe Mode:

• Boot the laptop in Safe Mode to determine if the issue persists. Safe Mode only loads essential drivers and services.

Test with Verified Configuration:

• Try replacing or testing components like the SSD in another system where possible, to rule out hardware issues.

Perform a Soft/Hard Reset:

• Soft Reset: Reset BIOS to default settings.
• Hard Reset: Disconnect all power sources and hold down the power button for 15 seconds to reset hardware settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Kronoz07]

I have done everything you said months ago. Even with the logs and dumps, No way to find out what is causing crash. The only issue I could directly see was that the cpu was overheating. I contacted hp support and they changed my heatsink. For a day it worked fine but then only during after boot the temp would be near 100 degrees for 2-3 minutes. And before I didnt have any crashes if I kept it on idle. Just today it started to crash idle on the hp web page. Another notable issue is that whenever my pc went into sleep for more than 10 minute, It just wouldnt turn on again. The laptop is running but the screen stays black. I have to forcefully restart. And also Just TODAY I turned the sleep option to never and after 10 minute of idling it crashed. The Technician who changed my heatsink is telling me its a motherboard issue and is keeping me waiting but as a student, I need it to work asap. 

[Kuroi_Kenshi]

Hi @Kronoz07,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,