Attaching pictures to emails

[Movow]

When attaching or inserting pictures into an AOL email the selected folder from my pictures does not show the actual pictures

only a page of squares instead of the pictures thus making it impossible to choose the picture wanted to insert or attach to the email. This   never happened on my Surface Pro 3 which the  Envy has replaced.

Is this a software or hardware problem ??

Your help would be appreciated,

Movow

[WAWood]

@Movow 

This is a software issue, not hardware.

Are you using a specific AOL mail app? Or are you using some kind of Windows Mail app and pointing it you your AOL mail server?

Either way, this is not something we can debug -- as it is not HP software.

You will have to contact either AOL or Microsoft, depending on whose app you are using -- as it is most likely, a setting in the app that is preventing you from doing what you want to do.