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‎07-28-2022 01:21 PM

HP Recommended
Product: HP Notebook 15-dy1771ms
Operating System: Microsoft Windows 11

I unistalled my audio drivers by mistake and can't find them on hp official website. My laptop's name is HP Notebook 15-dy1771ms. I use Windows 11 version 21H2 (64-bit). Please Help. There is also no sound, and my laptop does not detect a signal from any USB ports or from the HDMI port, only the USB-C port.

Category:
3 REPLIES 3

‎07-28-2022 01:44 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if the W11 audio driver from the 15-dy2000 model series also works for yours.

 

There are two to choose from:

 

6.0.9244.1   Mar 24, 2022

 

https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139246.exe

 

6.0.9159.1   Aug 3, 2021

 

https://ftp.hp.com/pub/softpaq/sp128501-129000/sp128639.exe 

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‎07-28-2022 07:58 PM

HP Recommended

Hi so I downloaded both of them and restarted my laptop afterwards, and the audio drivers were still not detected. Please guide me on what to do now. I have looked everywhere for a solution and you are my only hope.

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‎07-28-2022 09:17 PM

HP Recommended

Hi:

 

If neither of those drivers worked, unfortunately, I don't have any other ideas for you to try.

 

You may have to back up any files you need to save onto a portable hard drive and use the HP cloud recovery tool to factory reset the PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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