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pjosh9947
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Message 1 of 5
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Automatic Repair Loop

HP Recommended
HP 255 G7 Notebook PC
Microsoft Windows 10 (64-bit)

I was in the process of doing a recovery on my laptop when it shutdown. Now when I turn it back on it says Preparing Automatic Repair, then it goes to a blue screen Automatic Repair couldn't repair your PC. I've ran through the troubleshooting process. All the hardware passed. It will not allow me to do a system restore or uninstall updates. Any help is greatly appreciated. 

4 REPLIES 4
WAWood
Level 16
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Message 2 of 5
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@pjosh9947 

We need to know WHY you were trying to do a recovery and HOW you attempted that.



I am a volunteer and I do not work for, nor represent, HP
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pjosh9947
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I factory reset my laptop bc I was about to sell it. I eventually decided against it. So I attempted to do a recovery to try and get all my files back. I attempted to use microtek. But in the middle of this my laptop shut down

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WAWood
Level 16
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@pjosh9947 

You should have checked here before you forced the factory reset -- for two reasons.

 

First, the reset does not wipe the files; so all your personal information remains on the drive and any halfway decent data recovery app and recover most, if not all, of that information.  So, you wasted your time doing that.

 

Second, if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.



I am a volunteer and I do not work for, nor represent, HP
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pjosh9947
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My device supports UEFI. And it completed the check with no issues found

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