Automatically locked and shut down after it can't open

[Raushan12]

Automatically my laptop locked and switch off when I am using microsoft edge . After that it can't open . It can charge but power on light not show 

[Sneha_01]

Hi @Raushan12,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with your laptop. Here are some steps you can take to troubleshoot the issue:

1. Perform a Hard Reset

1. Disconnect all power sources:
   • Unplug the charger and remove the battery (if removable).
2. Press and hold the power button:
   • Hold it for about 15-20 seconds to drain any residual power.
3. Reconnect power:
   • Reinsert the battery and plug the charger back in.
4. Try to power on the laptop again.

2. Check the Power Indicator

• If the power light isn’t showing, try connecting to a different power outlet or using a different charger if available.

3. Boot into Safe Mode

1. Attempt to power on:
   • If you can turn it on, repeatedly press F8 or Shift + F8 during startup to access the recovery options.
2. Select Safe Mode:
   • If successful, select "Safe Mode" to see if the laptop starts without issues.

4. Remove External Devices

• Disconnect any peripherals (USB drives, external monitors, etc.) and try to power on the laptop again.

5. Inspect the Battery and Charger

• If the laptop charges but doesn’t power on, the battery might be faulty or the charger might not be delivering enough power.

6. Check for Overheating

• If the laptop is hot to the touch, let it cool down for a while before trying to turn it on again.

7. Boot from a Recovery USB

If you have a Windows recovery USB:

1. Insert the USB:
   • Connect the USB drive and power on the laptop.
2. Boot from USB:
   • Access the boot menu (usually by pressing F9, F12, or Esc during startup) and select the USB drive to attempt recovery options.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support