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‎07-30-2018 05:03 AM

HP Recommended
Product: HP notebook 17 ak0xx
Operating System: Microsoft Windows 10 (64-bit)

I am using a brand new HP notebook. HP support assistant is telling me that there are 6 updates available. When I click on download, it goes through the various stages, creating a restore point etc, but when it gets to install it opens a box which says at the top 'Installation complete', but inside the box it says 'cancelled instruction' I have tried several times and the same thing happens every time on each of the available 6 updates.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2018 05:43 AM

HP Recommended

Hi,

 

Please delete all the updates from HP support assistance and click on check for updates.

If any updates listed try to install again.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

View solution in original post

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2 REPLIES 2

‎07-30-2018 05:43 AM

HP Recommended

Hi,

 

Please delete all the updates from HP support assistance and click on check for updates.

If any updates listed try to install again.

 

"I work for HP."
Regards,
Ruben


****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Was this reply helpful? Yes No

‎07-30-2018 07:18 AM

HP Recommended

Deleted, then checked for updates as suggested. Nothing showing so problem seems to have been solved. Thanks for your help,

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