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Create an account on the HP Community to personalize your profile and ask a question
11-30-2023 02:39 PM
Welcome to the HP Community --
If the Device Manager does not include Category Biometric devices,
The computer does not have a Fingerprint reader.
Even on a series where the sensor is an OPTION,
Not every computer in the series comes with a fingerprint sensor installed.
Some systems that look like they have a sensor only have a blank cover in the place the sensor would be located.
A blank cover will not be listed in the Device Manager as a fingerprint reader.
General Example - Device Manager - Biometric devices / Cameras
Device_Manager_Biometrics_Camera_2
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References / Resources
HP Device Home Page - References and Resources
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When the website support page opens, Select (as available) a Category > Topic > Subtopic
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