-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
11
0
0
HP Recommended
Hello,
since my fingerprint sensor does not work anymore, I went looking in the BIOS for a solution: Fingerprint reset.
Attempting to leave BIOS I ended up with the BIOS POST Password, which I now have to insert every time the computer is started an the fingerprint sensor still does not work. Hence I have two questions: How to delete he request for inserting the BIOS POS Password and how to re-install the fingerprint sensor??
Thanks in advance and best regards,
HP Recommended
You can enter the BIOS with an F10 keystroke to remove the password requirement in the Security menu.
You may have to "restore the security settings to factory defaults" in order to rid yourself of the BIOS POST password annoyance.
While you are there, check to ensure that the Synaptics Fingerprint reset on reboot is not checked.
Exit BIOS by pressing F10 and save changes.
Check in the Device Manager to see if the Synaptics TPFHID device is present under the Human Interface Devices tab.
Verify that it has a driver installed. If not, download the latest version.
You can reinstall the software for the SynapticFingeprint sensor by downloading it from the software and driver portal. The software and driver is in the Driver-Keyboard, Mouse and Input devices section. See the hyperlink below'
https://support.hp.com/us-en/drivers/selfservice/hp-probook-470-g3-notebook-pc/7834620
There is a manual at the hyperlink below that explains everything you need to know about the BIOS in your notebook
http://h10032.www1.hp.com/ctg/Manual/c05166986.pdf
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community