• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ProBook 470 G3 Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

since my fingerprint sensor does not work anymore, I went looking in the BIOS for a solution: Fingerprint reset.

BlackCat1451_0-1647889980809.png

Attempting to leave BIOS I ended up with the BIOS POST Password, which I now have to insert every time the computer is started an the fingerprint sensor still does not work. Hence I have two questions: How to delete he request for inserting the BIOS POS Password and how to re-install the fingerprint sensor??

Thanks in advance and best regards,

1 REPLY 1
HP Recommended

You can enter the BIOS with an F10 keystroke to remove the password requirement in the Security menu.

 

You may have to "restore the security settings to factory defaults"  in order to rid yourself of the BIOS POST password annoyance.

 

While you are there, check to ensure that the Synaptics Fingerprint reset on reboot is not checked.

 

Exit BIOS by pressing F10 and save changes.

 

Check in the Device Manager to see if the Synaptics TPFHID device is present under the Human Interface Devices tab.

Verify that it has a driver installed.  If not, download the latest version.

 

You can reinstall the software for the SynapticFingeprint sensor by downloading it from the software and driver portal. The software and driver  is in the Driver-Keyboard, Mouse and Input devices section. See the hyperlink below'

https://support.hp.com/us-en/drivers/selfservice/hp-probook-470-g3-notebook-pc/7834620

 

There is a manual at the hyperlink below that explains everything you need to know about the BIOS in your notebook

http://h10032.www1.hp.com/ctg/Manual/c05166986.pdf



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.