BIOS UPDATE SYSTEM BOARD ID 80BC

[Jhayyy]

I am having problem updating my bios
I recently downloaded the bios firmware given by hp support website under my hp 14-ac110la notebook

Everything is doing fine i created usb image to update my bios on system diagnostic

But there are no 80bc -system board id on the file given by hp.

Only 80bb, 80bd, 80bf

I am just updating bios because my battery is not charging when i am using my computer which happened recently when my battery drains. I can only charge when my computer is off or sleeping.

I've tried too many methods and nothing works so upgrading bios is my last chance but the 80bc file was not presented on the file i download on hp website

I hope someone can help me thanks in advanced!
Bios Insyde v. F.14

[Jhayyy]

so no one can help i guess ? 

[DavidSMP]

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post about an issue with the computer not booting. I will be delighted to assist you here. 🙂

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP.

For better clarity and to assist you better I would require more information regarding this.

• Have you tried with a different charger and battery?

Please calibrate and test the battery from this link: http://support.hp.com/us-en/product/HP-14-Notebook-PC-series/8499318/model/9068279/document/c0470077...

Please perform all the steps from this link.

Please try to update the bios either through HP support assistant or from this link:

Then if it still does not work, please contact a local Best Buy or staples technician for trying with another adapter and battery, only if the battery is a removable one. If it still does not work, then battery controllers on the motherboard could be shorting while powering on and it is a hardware issue with the unit.

The notebook needs to be serviced and please contact HP phone support by following these steps: http://support.hp.com/us-en/drivers/selfservice/HP-14-Notebook-PC-series/8499318/model/9068279

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

• If warranty options are not available with HP and if the computer is out of warranty by a long time, then please contact a local technician to get the unit serviced or fixed.
   
• HP may not have service options for the unit anymore if it is out of warranty by a long time as it is not manufactured by HP anymore.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Jhayyy]

Hi DavidSMP and thanks for giving out some help. unfortunately after a few days of testing the solution you've provided to me didn't work on my system.

my battery passed all the test

i have tried different power supply but still didn't work

i also tried reupdating the battery driver but still no luck

so i guess my last resort was the BIOS UPDATE so i badly needed some Bios Update compatible with System Board: 80BC , 080BC

i hope that you can help me out. and thank you so much for your advices i know that there will be someone out there who will benefit the solution you've provided so still its a good job for you!

notebook was purchased in CHILE 

i put down all the required info the check the warranty status but it says its unable to find match based on the information provided. 

Many thanks 

-jhayyy

[A4Apollo · Accepted solution]

Hi @Jhayyy, I am MrRobot. It looks like you were interacting with @DavidSMP, but he is out of the office today so I'll take over from here.

Thanks for trying out the steps.

Please update the BIOS using this link and let me know if this helps.

BIOS version is: F.21 Rev.A

Try the steps mentioned below to fix charging issues.

Click on the Start Button
Type "Device Manager" in the start search box & open the Device Manager
 Look for Batteries and expand it by click on the + symbol on the left
Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

[Jhayyy]

Thank You very much Mr. Robot  for providing the BIOS which is matched with my System Board ID

As i've expected updating BIOS will do the work!

Thanks Again have a nice day!

[Jhayyy]

Thank You very much Mr. Robot  for providing the BIOS which is matched with my System Board ID

As i've expected updating BIOS will do the work!

Thanks Again have a nice day!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Jhayyy]

Hi!

It's me again. I don't know what just happened but its suddenly not charging again.

I tried reflashing BIOS again but no luck

My battery is not charging again and i've tried all the solutions provieded but nothing works

MY BATTERY IS CHARGING WHEN MY COMPUTER IS TURNED OFF or IN SLEEPING MODE

but when i am using it. Its not charging.

Thanks!

[DavidSMP]

Hi @Jhayyy,

I reviewed the post comprehensively. Stupendous diagnosis and spectacular analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)

You've done everything here and the issue persists:

So I request you to contact HP phone support to get the situation corrected:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Trust me I've done all I can to help by keeping your best interest in mind. 🙂 I hope the unit gets fixed and it works great and stays healthy for a long time to come. 🙂

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂
 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 
 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now, stay healthy, keep smiling big and have a blessed year ahead. 🙂