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HP 17.3 inch Laptop PC 17-c0000 (2W0H1AV)

I have an issue with updating the BIOS for my HP laptop 

HP 17.3 inch Laptop PC 17-c0000 (2W0H1AV)


I download the file (SP141933.exe) from the HP support site and try to open it.  It opens successfully but fails at the extraction of the files inside with the error message 'Failed To Extract CAB.  This happens regardless of running the file as Administrator.  This is Windows 11, version 22H2.  Any advice on how to get this to install successfully?  The current BIOS is f.20  the new version is f.23.

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Hello @hacker15x 

Sorry to hear that you are having problems ... I would like to help you.


(1) Restart Windows

(2) Please check <Windows integrity>


Open cmd.exe (right click) as administrator and execute:

sfc /scannow


msdt.exe /id WindowsUpdateDiagnostic


Dism /Online /Cleanup-Image /ScanHealth


Dism /Online /Cleanup-Image /CheckHealth


Dism /Online /Cleanup-Image /RestoreHealth


(3Please report your results ( of each command )

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Hello @hacker15x 


(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.22 Rev.A38.8 MBAug 15, 2022Download

MD5: b2817411c53946bbacf61e2cf55db2cb 


Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.




(4Let BIOS be installed until it's completely done !

(5Test your notebook

(6Please report your results

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First, let me say, THANKS for the comeback!   I did as you suggested and ran the Commands in the sequence you indicated.  Here are the results.


sfc /scannow  - no integrity issues found


msdt.exe /id WindowsUpdateDiagnostic   - No issues detected, no updates pending


Dism /Online /Cleanup-Image /ScanHealth  - no corruptions detected


Dism /Online /Cleanup-Image /CheckHealth   - same result


Dism /Online /Cleanup-Image /RestoreHealth   - completed successfully


I then downloaded a new copy of SP141933, opened it, and got the same error - CAB file failed to extract, which is the reason I posted the question on this problem.  Any help on this would be great.  All I can say is that I usually rely on Dell and their update process which has never given me grief.  I find that HPs update process and files are both difficult, a bit more complex, and often fail to install after you download them.  Also, it seems you have to download the recommended updates one at a time rather than all at once, as Dell allows you to do.

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Hello @hacker15x 


@hacker15x wrote:

First, let me say, THANKS for the comeback! 

You're welcome !


(1) Use another Windows 10/11 computer to create BIOS <USB flash drive>


(2HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>


(3) Please report your results


Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.