BIOS Update fails

[Smith990]

Hello, 

My laptop requries an update to BOIS, and every time I try and update BIOS I get to the point where the computer restarts and once it has restarted it says the BIOS update failed because it could not open the package. Any help would be appreciated. 

Thank you. 

[Jeet_singh]

@Smith990,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are having issues with updating the Bios on your HP notebook. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Why do you want to update the Bios? Are you facing any issues with the computer?

Have you tried to update the bios from HP support assistant?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Let's rollback the Bios to the previous version, for more assistance, please follow this link: HP Notebook PCs - Recovering the BIOS

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

update the bios from here: Click this link and then follow the on-screen instructions.

Then check the version of the bios. If this does not work, please download and run the HP support assistant to detect the bios and other drivers and install it. Please check this link: https://support.hp.com/in-en/document/c03467905 Please follow the steps from this link and follow the option under “My Devices - Specifications, troubleshooting, and device specific information” and “Checking for HP updates” This should do the trick for you.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Smith990]

Hello,

I have not made any changes to the laptop. 

I need to update the bios because my windows won't update due to the bios error.

I have tried to update the bios from the HP support assistant,  but it fails everytime.

Please advise.

Thank you very much.

[Barachiel]

@Smith990

Thanks for the response.

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Follow this link and install the latest bios available.

Keep me posted. 😉

[Smith990]

Hello!

Thanks for the help, the link you provided states it is for Intel processors, however my laptop has an AMD processor. Does this matter?

Thanks!

[Barachiel]

@Smith990

Thanks for the response.

Please let me know the product number of the computer to assist you with the required drivers.

Let me know. 🙂

[Smith990]

Product number is N5Y58UA#ABL  as per HP Support device detection

[ViperBoy1]

Try installing from USB (created with bios exe) and then use Esc / F2 hardware diagnostics to install. I spent 4 hours last night with BIOS "installing" for 2 hours at a time and then not actually saving anything. Going the alternate route worked as expected in a minute