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HP Recommended
Microsoft Windows 11

When I attempt to update my BIOS to F.08 I get a notification that says I need to delete some files, as there is not enough disk spacr I have pleanty of disk space.  Please dont direct me to HP customer support I need some help that is effective as I have had issues of this nature since I purchased this PC over a year ago.

2nd issue is I cannot register this product half the time it doesnt even come up I basically just get the ALMOST same models driver support when I can and i dont know whether its called 15 eu1026NR,or 15.6 eu 1 000 or 15 eu 1xxx . Additional mixed up information i recieve is that well I have one potential number on it as 67w66uat#ABA  but i down load drivers from just 67w66ua.  The serial numbrer listed on my device is TJ23099N6Y but when i enter it in the website or in the HP support assistant software it comes back as not a valid serial number.  I mean come on now.. Theres more issues but this medley should prove difficult enough to solve.. also again please if anyone is going to direct me to customer service or the online help just dont even waste your time..all jokes aside i'd get better results smashing my toes with a ball-pean hammer.  But if anyone could shed some light on this situation I might actually get some work done before windows 12 is released.

1 REPLY 1
HP Recommended

Hi @bigJezus,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with multiple frustrating issues with your HP laptop. Let's break down each problem and suggest some possible solutions.

 

BIOS Update Error

Problem: You're encountering an error when trying to update your BIOS to version F.08, stating there isn't enough disk space even though you have sufficient space available.

Possible Solutions:

Manual BIOS Update: Instead of using HP's automatic update tool, you can try manually updating the BIOS. Here’s how:

  • Go to HP's official support website.
  • Find your laptop model using the correct model number (we'll address the identification issue below).
  • Download the BIOS update file specifically for your model.
  • Follow the instructions in the BIOS update documentation to manually update it.

Clear Temporary Files: Sometimes, temporary files or cached data can interfere with updates. Clearing your temporary files might resolve the issue:

  • Press Win + R to open the Run dialog.
  • Type temp and press Enter to open the temporary files folder.
  • Delete all files and folders in this directory.
  • Repeat the process with %temp% (type in Run and press Enter).
  • Restart your computer and attempt the BIOS update again.

Check Disk Space Again: Ensure that the disk space shown is accurate. Sometimes, updates can misinterpret available space due to temporary files or file system issues.

Product Registration and Model Identification

Problem: You're having trouble registering your laptop and identifying the correct model number due to discrepancies between what's on the laptop and what's accepted by HP's support tools.

Possible Solutions:

Verify Model Number: The model number is crucial for finding the correct drivers and support. Look for a sticker on the bottom or side of your laptop. It should have a clear model number that matches the format HP uses.

Online Registration: If online registration isn't working properly, try using a different web browser or clearing your browser cache. Sometimes, browser settings or extensions can interfere with website functionalities.

Serial Number Issue: If your serial number isn't recognized, double-check that you're entering it correctly. Ensure there are no spaces before or after the serial number when entering it online.

 

Additional Tips:

System Cleanup: Regularly clean up your system using built-in tools like Disk Cleanup or third-party tools to ensure optimal performance.

Backups: Before attempting any major updates like BIOS updates, ensure you have a backup of your important data.

 

By following these steps, you should hopefully be able to address your BIOS update issue and clarify the identification and registration problems with your HP laptop.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.