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‎11-09-2019 11:49 PM

HP Recommended
Product: HP Elite X2 1013 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello, after I have installed the latest BIOS the following morning, my system failed to boot. I have tried to hard reset but only the hp logo page is appearing, no key is usable. The system can not progress from that page, it just sticked there. Pleases, help.

3 REPLIES 3

‎11-10-2019 05:44 AM

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

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‎11-10-2019 11:56 PM

HP Recommended

15734552136866755041140142029497.jpg

Picture, please.

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‎11-11-2019 04:12 AM

HP Recommended

Hi

https://support.hp.com/gb-en/product/hp-elite-x2-1013-g3/21019707/advisories

There could be something relevant in the advisories...

https://support.hp.com/gb-en/product/hp-elite-x2-1013-g3/21019707/document/c06466416

 

 

 

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