11-14-2016 03:36 PM
Hi....I hope I'm in the right place. Please forgive my being so technologically "handicapped" and for this being such a long one.
I'm trying to find out if I need to update my BIOS or not. All of this started because, for no apparent reason, my touch screen stopped working, sometimes dots come/go, popping up all over my screen beginning at startup while the internet, if I go there during this time, appears to take on a life of its own. This is because the mouse pointer does it's own thing, clicking where ever it wants. Also during these "fits", the Windows icon in the taskbar on my desktop disappears and I have to just hold down on the power button to shut down. (Is that called a "hard reboot"?).
Does any of this even pertain to my needing a BIOS update?
According to the information I provided, "Software and driver results" from the HP Customer Support website indicated that there is a BIOS update," F.19 Rev.A"for my particular product and model number. According to my System Information, I currently have "Insyde F.18". When I checked on the HP Support Assistant that came with my notebook however, and it says I only need one update which is for the "HP Wireless Button Driver", whatever THAT is.
I'm so confused about so much :womanembarrassed: and I hope this makes sense to whomever can help me. Thank you, in advance, for any advice you can give.
Solved! Go to Solution.
11-15-2016 06:57 AM
BIOS update is always recommended for the units better performance and not to reduce.
BIOS update will fix even the unknown issues which you are not aware of.
So updataing BIOS to the available latest for your PC will not make you lose anything. Please do.
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee