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05-30-2022 02:14 AM
Support assistant says I need a Bios update but everytime I try to do the update it says I don't have enough free space. I have 200GB of free space. I have cleaned up every thing that I know of and still says
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Accepted Solutions
06-02-2022 01:51 PM
Hi @bookstore1369
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are not able to update the BIOS of your system and you are getting an error related to it. Do not worry we are here to help you fix the issue as soon as possible.
- May I know from when are you facing this issue?
- May I know if you have made any hardware or software related changes to your system?
- Do you have a lot of data installed on your notebook?
If so, I would suggest you delete some data and then try reinstalling drivers:
For more troubleshooting steps, please refer to this article: Click here (Although the article description is for a different issue, we could still try those steps to resolve the issue)
Step 1: Empty the Recycle Bin
Step 2: Delete temporary files and directories
Step 3: Remove unwanted programs
Step 5: Confirm that enough hard drive space is available
Update bios using the method in the article below
https://support.hp.com/us-en/document/c00007682
<update the bios when windows does not start>
using a bios recovery USB disc.
The bios management, by default, was looking for bios files on partition 2 (EFI partition).
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-02-2022 01:51 PM
Hi @bookstore1369
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are not able to update the BIOS of your system and you are getting an error related to it. Do not worry we are here to help you fix the issue as soon as possible.
- May I know from when are you facing this issue?
- May I know if you have made any hardware or software related changes to your system?
- Do you have a lot of data installed on your notebook?
If so, I would suggest you delete some data and then try reinstalling drivers:
For more troubleshooting steps, please refer to this article: Click here (Although the article description is for a different issue, we could still try those steps to resolve the issue)
Step 1: Empty the Recycle Bin
Step 2: Delete temporary files and directories
Step 3: Remove unwanted programs
Step 5: Confirm that enough hard drive space is available
Update bios using the method in the article below
https://support.hp.com/us-en/document/c00007682
<update the bios when windows does not start>
using a bios recovery USB disc.
The bios management, by default, was looking for bios files on partition 2 (EFI partition).
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-04-2022 04:51 AM
Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
I am an HP Employee
06-04-2022 06:28 AM
First off I want to thank everyone for their input. I tried everything you suggested and nothing worked. Then about 2 or 3 days ago the update on my support assistant page went away without the Bios update ever being installed. I don't know what happened it just quit showing it. So I never did the Bios update and the laptop works fine so I think I'll just leave it alone for now. Again I want to thank everyone for their input
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