BSOD, crashing etc.

[Renato14]

Hello, I have hp pavilion gaming 15 cx0xxx and whenever I turn on my gtx 1050 laptop crash or do BSOD. This is code in event viewer: License Activation (slui.exe) failed with the following error code:hr=0x80004005
Currently I have win 10 home not activated. 

[Irwin6]

Hi @Renato14,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the GPU on your Laptop crashing.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 -If the issue still persists, Here are some steps you can take to troubleshoot and resolve the problem:

1. Update Graphics Drivers

• Safe Mode: Boot into Safe Mode (hold Shift while clicking Restart, then select Troubleshoot > Advanced options > Startup Settings > Restart, then press 4).
• Remove Existing Drivers: Use Display Driver Uninstaller (DDU) to completely uninstall your graphics drivers.
• Reinstall Drivers: Download the latest NVIDIA drivers for the GTX 1050 from the official NVIDIA website and install them.

2. Run System File Checker

• Open Command Prompt as Administrator (search for cmd, right-click, and select "Run as administrator").
• Type sfc /scannow and hit Enter. This will scan and repair any corrupted system files.

3. Activation Troubleshooting

• Since you're using Windows 10 Home and it's not activated, this can sometimes cause issues. You might want to activate it using a valid product key.
• If you don't have one, you can use the system with limited functionality or consider purchasing a key.

4. Check Event Viewer for More Details

• Go to Event Viewer (search for it in the start menu).
• Look under Windows Logs > System and check for any critical errors or warnings that coincide with the crashes. This might give you more insight into the root cause.

5. Perform a Clean Boot

• To rule out third-party software conflicts, perform a clean boot:
  • Press Win + R, type msconfig, and hit Enter.
  • Under the Services tab, check "Hide all Microsoft services" and click "Disable all."
  • Go to the Startup tab and click "Open Task Manager." Disable all startup items.
  • Restart your laptop and see if the issue persists.

6. Check Hardware Issues

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

7. Consider a System Restore

Kindly refer to the steps on this link to perform system restore on your laptop.

 

8. Recover Windows

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support