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Caelleigh
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Message 1 of 6
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Backlit keyboard no longer set as auto on/off after update

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HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

I recently had to update Windows (which updated the Bios) to fix some horrible robotic sound issues, but after the update, the auto on/off for the backlit keyboard when typing is no longer working.

I can't find any help anywhere else online for this issue.

 

Note: Windows Mobility Center doesn't contain the option for the backlit keyboard.

 

Thanks for any help in advance.

5 REPLIES 5
Raj1788
HP Support Agent
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Message 2 of 6
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@Caelleigh

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

Use this document to know more information about Turning a Backlit Keyboard On or Off.

 

If the issue persists, uninstall drivers from device manager

 

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Caelleigh
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Message 3 of 6
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I uninstalled the only option uneder keyboard (Standard PS/2 Keyboard).

 

This issue still persists after the restart.

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Riddle_Decipher
HP Support Agent
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Message 4 of 6
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@Caelleigh

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Raj1788, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

 

Let's install the generic drivers to resolve the issue as reinstalling it hasn't helped:

 

-Go to device manager

-Right-click your keyboard

-Click update driver software:

-Click Browser computer:

-Click let me pick from a list of device drivers on my computer

-Choose standard keyboard

-Restart and boom. It should work.

 

For details on how to use the backlit: Click here

 

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

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Caelleigh
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Message 5 of 6
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I apologize for taking so long to attempt this next fix.

 

It didn't work. No change after the restart.

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Raj1788
HP Support Agent
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@Caelleigh

thanks for the reply,

 

Let's run an update on the windows using the HP Support Assistant.

 

Click on this link: https://support.hp.com/in-en/document/c03467905 

 

If the issue persists, perform a system restore using this link: https://support.hp.com/in-en/document/c03327545

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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