Bang And Olufsen Experience cannot Turn On

[Pijie9]

Hi everyone,

My laptop was equipped with Bang and Olufsen app. But somehow I cannot turn it on B&O play Experience, Please refer below images. To make it worst, it state the apps is not available. i just got confuse now. Much appreciated if anybody can help me. Many thanks.

[asmita6658]

Hi @Pijie9

Welcome to the HP Support Community. 

To better assist you - Were there any recent changes made? 

While you respond to that, try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer using these steps - 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Pijie9]

Hi @Asmita6658,

Very sorry for the delayed response. Thank you for your reply and solution.  However, may I ask, is B&O Play apps is in the driver? I saw the only driver for Realtek High-Definition (HD) Audio Driver - Whiskey Lake (Windows 10 v1809) is available for an audio driver in HPSupport website.  

For your kind information, my laptop audio is working fine. I can hear all sounds and beeps; the only issue I faced is my B&O Play apps cannot turn on as per my previous message.

Much appreciated if you can advise me on this matter?

Thank you

[asmita6658 · Accepted solution]

@Pijie9

Yes, B&O is the part of the audio driver package. 

You may try updating the driver through Windows Update and HP Support Assistant Update. 

Keep me posted.

[Pijie9]

Dear Asmita, 

Sorry for the delayed response. Much appreciated for your assistance regarding my issue. That helps me a lot. Once again thank you so much.

[asmita6658]

@Pijie9

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!