Bang & Olufsen missing app

[PandaKell]

Hey everyone !

I accidentally uninstalled the Bang&Olufsen Audio Control app ...

I've searched everywhere and I can't find any way to re-download it, can someone help me?

Thanks

[praveenbv]

Hi@PandaKell, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps,

First off we need to diagnose correctly if the issue is hardware or software-related.

Also, for better clarity and to assist you better I would require more information regarding this.

• Did you check in the device manager if the audio drivers are listed?
• Did you update the drivers from the HP support site?
• Please let me know the complete product# of the computer.

For a start, please perform these steps.

If it still does not work, please go to the device manager and uninstall the audio drivers. Steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.com/drivers and follow the on-screen to update the drivers if it is available on the HP website.

If not, please visit this link to install the audio drivers from the recovery manager: http://support.hp.com/in-en/document/c04762483

Please follow the steps completely. This should do the trick for you.

Hope this helps! Keep me posted. 

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