Hi@PandaKell, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps,
First off we need to diagnose correctly if the issue is hardware or software-related.
Also, for better clarity and to assist you better I would require more information regarding this.
Did you check in the device manager if the audio drivers are listed?
Did you update the drivers from the HP support site?
Please let me know the complete product# of the computer.
For a start, please perform these steps.
If it still does not work, please go to the device manager and uninstall the audio drivers. Steps:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.com/drivers and follow the on-screen to update the drivers if it is available on the HP website.
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